Your order is prepared and shipped in 1 to 3 business days, then delivered in 7 to 15 business days across the US. Delivery times may be slightly longer during holidays.

We provide tracked shipping across the US, with no minimum purchase required.

As soon as your order ships, you'll receive an email with your tracking number. Enter it on our Order Tracking page to see where your package is. It can take 24 to 48 hours for tracking information to show initial activity, which is completely normal.

Yes. You have 30 days after receiving your order to return any product that doesn't suit you. Please contact us before sending anything back so we can provide the return address and instructions. Your refund will be processed to your original payment method upon receipt of the package.

Send us a photo of the item and packaging within 48 hours of receipt. We'll send you a brand-new replacement or give you a full refund at no extra charge.

Yes. All payments are processed through a certified, encrypted platform, so we never have access to your payment details. You can pay with any major credit card or any other payment method offered at checkout.

Yes, as long as it hasn't shipped yet. Email us as soon as possible at support@ivelya.com with your order number.

By email at support@ivelya.com or via our contact form. We respond to all messages within 24 business hours.